Last updated March 2022

Overview

The services that the IT Subcommittee members support require specific knowledge, skills, and experience. IT Subcommittee members self-nominate to a service position on the IT Subcommittee by indicating their willingness to provide service. Members of the IT Subcommittee discuss skillset, fit, and need and provide the necessary access and training (if required) for the subcommittee member. There is no maximum length of service, however, all senior members of the IT Subcommittee are expected to help on-board new members to provide skill redundancy availability for all service positions.

Soft Skills

Patience, tenacity, an attention to detail, problem solving skills and service acumen are all essential to being on the IT Subcommittee. Communication skills and a collaborative spirit will serve each member and the fellowship well.

Willingness to serve and a powerful dedication to the fellowship are paramount.

Technical writing and Instructional skillsets would be invaluable.

IT Subcommittee Roles

IT Subcommittee members will hold at least one role and are not prohibited from holding multiple roles. The primary, secondary and tertiary roles will be agreed among the IT Subcommittee members. The IT Coordinator will be consulted regarding roles and the division of labour.

WordPress Super Admin

Skills or Experience:  Experience in WordPress administration preferred

Responsibilities:  WordPress administration and publishing. Monitor website, email logs and feedback. Manage configuration, theme, Plugins, site updates, troubleshooting, site development and others, as needed. Responsible for site security.

WordPress Admin

Skills or Experience:  Experience in WordPress or Cascading Style Sheets preferred

Responsibilities:  Publish/update web content as needed by ARSC, Admin Committee and Subcommittees. Provide assistance to the NA Today Chair, as needed. Trigger newsletters, blogs and mailouts as required.

WordPress Sub-Site Admin

Skills or Experience:  Entry Level WordPress and an ability to follow procedures.

Responsibilities:  Publish web content to specific Area sub-site, as required by the supported Area.

WordPress PublishPress Admin

Skills or Experience:  Entry Level WordPress and an ability to follow procedures.

Responsibilities:  Responsible for supporting the Policy and Procedures Subcommittee in their use of the policy subsite, through configuration and user on and off-boarding.

Events Admin

Skills or Experience:  Entry level. Basic understanding of website, attention to detail, and an ability to follow procedures.

Responsibilities:  Vetting, approving (or deleting) and updating event requests.

Forms Admin

Skills or Experience:  Advanced understanding of web-forms. An understanding of Ninja forms is desirable.

Responsibilities:  Developing, updating and managing forms as required by the region to support workflow alignment with services.

BMLT Admin

Skills or Experience:  Prior experience with BMLT helpful. Attention to detail and data quality is critical. Good communication skills.

Responsibilities:  Updating meeting information for the Australian Region, unless delegated to BMLT Area Specific Admin. Supporting printable meeting list generation and changes, as needed

BMLT Area-Specific Admin

Skills or Experience:  Entry Level. Attention to detail and data quality is critical. Ability to follow directions. Good communication skills.

Responsibilities:  Updating meeting information for the specific area/s assigned.

BMLT Virtual-NA Admin

Skills or Experience:  Prior experience with BMLT essential. Attention to detail and data quality is critical.

Responsibilities:  Updating meeting information for NA@Home.

BMLT Export Admin

Skills or Experience:  Prior experience with BMLT essential. Access to all Service Bodies in BMLT is required (cannot be performed by BMLT Area Specific Admin).

Responsibilities:  Exporting information about all Australian Region meetings and emailing it to appropriate NAWS representative.

YAP and Twilio Admin

Skills or Experience:  BMLT and YAP experience preferred.

Responsibilities:  Troubleshooting, configuration management and update (as required) for the BMLT, YAP and Twilio integration components.

Phoneline Coordinator

Skills or Experience:  Understanding of YAP and Twilio phone services. Good communication skills. Experience in training helpful.

Responsibilities:  Providing support and training to local phoneline coordinators. Facilitating Regional meetings of all phoneline coordinators to help ensure that phoneline services are delivered consistently across Australia.

Google NFP Admin

Skills or Experience:  Developer Console experience is highly desirable.

Responsibilities:  Configuration and support of the Google Map and Geolocation API services for BMLT and EventOn apps.

Microsoft Office 365 Global Admin

Skills or Experience:  O365 Global Administrator experience is essential.

Responsibilities:  password resets to onboard new trusted servants, mailbox and distribution list administration, Sharepoint/Teams/OneDrive support and training, and logging support calls with Microsoft

Microsoft Azure Storage Admin

Skills or Experience:  Azure blob storage administration essential.

Responsibilities:  configuration and support of the Twilio storage solution.

Backend Admin

Skills or Experience:  Server and hosting administration essential. cPanel admin experience highly desirable.

Responsibilities:  monitoring of host storage level, installation, updates, troubleshooting, security patching, logging of support calls with hosting data centre, and implementing disaster recovery measures, if needed.

**This position is not funded for attendance at face-to-face ARSC Meetings

Clean time requirement – 2 years

If you are interested in nominating for this position, please send an email to itchair@na.org.au